Senior Engagement Manager - Remote

Overview

The Senior Engagement Manager (SEM) is responsible for managing the successful deployment of the solution, acting as the primary client contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of client satisfaction.

In Short

• Single point of contact and escalation for multiple large and complex client engagements
• Lead project teams throughout the delivery process
• Partner with the Sales team and client to understand the services to be delivered
• Facilitate solution workshops and assist the client with product requirements
• Manage the scope, schedule, budget, risks, issues, changes, resourcing, and other project functions
• Mentor team members to achieve the services objectives
• Identify gaps in solution delivery and propose solutions and escalate as needed
• Identify up sell opportunities and provide details to Sales and Solutioning teams
• Identify areas for and participate in Continuous Improvement activities
• Maintain 75% billable utilization target

Requirements

• Experience in client engagement and project management
• Strong communication and leadership skills
• Ability to manage multiple projects simultaneously
• Proficiency in budget and risk management
• Experience in mentoring and team development

Benefits

• Remote work flexibility
• Opportunity for professional growth
• Collaborative work environment
• Competitive salary and benefits