ServiceNow Senior Engagement Manager - Remote

Overview

The Senior Engagement Manager (SEM) is responsible for managing the successful deployment of the solution, acting as the primary client contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of client satisfaction.

In Short

• Single point of contact and escalation for multiple large and complex client engagements
• Lead project teams throughout the delivery process
• Partner with the Sales team and client to understand the services to be delivered
• Facilitate solution workshops and assist the client with product requirements
• Manage the scope, schedule, budget, risks, issues, changes, resourcing, and other project functions
• Mentor team members to achieve the services objectives
• Identify gaps in solution delivery and propose solutions and escalate as needed
• Identify up sell opportunities and provide details to Sales and Solutioning teams
• Identify areas for and participate in Continuous Improvement activities
• Maintain 75% billable utilization target

Requirements

• Experience with ServiceNow
• Strong client management skills
• Project management experience
• Ability to lead and mentor teams
• Excellent communication skills
• Experience in risk management
• Understanding of sales processes
• Ability to identify and propose solutions for gaps
• Experience in continuous improvement practices
• Strong organizational skills

Benefits

• Fully remote position
• Competitive salary
• Opportunities for professional development
• Work with a dynamic team
• Flexible working hours
• Health and wellness programs
• Engagement in continuous improvement initiatives
• Chance to work on complex client engagements
• Support for career growth
• Access to company resources and tools