Senior Engagement Manager - Remote

Overview

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

In Short

• Manage a diverse portfolio of customer projects, providing oversight and execution of project deliverables.
• Coordinate cross-functional teams to deliver projects on time and within scope.
• Prepare and present regular project status reports to customers.
• Analyze customer feedback and data to inform decision-making.
• Review and monitor regional resource availability for project staffing.

Requirements

• 3+ years Engagement Management/ Project Management experience in the technology space.
• 2+ years of experience in technology/software pre-sales or technical consulting.
• Strong problem-solving and critical-thinking abilities.
• Working knowledge of project management tools and methodologies.
• Excellent presentation skills with comfort speaking to customers and executives.

Benefits

• High-growth, ever-evolving environment.
• Remote-first, global culture.
• Transparent communication and regular company-wide updates.
• Defined opportunities to grow and develop your career.
• Global annual leave policy of 30 days per annum.