Sales Development Representative - Remote

Overview

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

In Short

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends.
• Follow up on inbound leads effectively and efficiently.
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts.
• Use Salesforce and Grafana dashboards for lead and account management and research.
• Drive effective discovery conversations to understand users’ needs and goals.
• Consistently meet new business opportunity and pipeline targets.
• Collaborate with cross-functional teams such as marketing and sales.

Requirements

• Fluent in Spanish and English (written and spoken).
• Open to feedback and coaching, always looking for ways to improve.
• Clear and concise written and verbal communication style.
• Excellent organizational skills and the ability to prioritize many tasks and demands.
• Willingness and ability to take on any task with a focus on quality.
• Resourceful and proactive in an evolving environment.
• Driven by purpose and a team-first attitude.

Benefits

• 100% Remote, Global Culture.
• Transparent Communication.
• Innovation-Driven Environment.
• Career Growth Pathways.
• In-Person onboarding for new employees.
• 30 days of annual leave per annum.