Senior Engagement Manager - Remote

Overview

Grafana Labs is looking for a Senior Engagement Manager who is passionate about driving successful business outcomes for our customers in the observability space. Engagement Managers within Grafana’s Professional Services department are project leaders who set and execute the direction of customer engagements. They influence both the customer and our internal teams to manage and deliver Grafana technologies that realize customer business objectives. They build process and tooling to ensure we are scaling our business effectively, organizing our projects correctly, and communicating outcomes efficiently.

In Short

• Manage a diverse portfolio of customer projects, providing oversight and execution of project deliverables.
• Coordinate cross-functional teams to deliver projects on time and within scope.
• Prepare and present regular project status reports to customers.
• Work with customers to define project scope and objectives.
• Analyze customer feedback and data to inform decision-making.
• Review and monitor regional resource availability for project staffing.

Requirements

• 5+ years Engagement Management/Project Management experience in the technology space.
• 2+ years of experience in technology/software pre-sales or technical consulting.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and critical-thinking abilities.
• High level of business acumen.
• Working knowledge of project management tools and methodologies.
• Certification in Project Management (PMP, Agile, etc) is a plus.
• Excellent presentation skills.

Benefits

• Equity and bonus opportunities.
• Comprehensive benefits package.
• Opportunities for professional growth and development.