Senior Engagement Manager - Remote

Overview

A Senior Engagement Manager at Argano takes on a leadership role in shaping the overall client services strategy and leading the most complex projects and high demand clients. They are responsible for managing key client relationships, driving business growth, and ensuring the successful delivery of high-value projects. This role requires a deep understanding of business strategy, exceptional leadership skills, and a track record of successful client engagement. They play a pivotal role in managing client relationships, collaborating with cross-functional teams, and ensuring projects are executed on time and within budget.

In Short

• Lead and oversee strategic client relationships, acting as a trusted advisor.
• Keep tickets updated and adhering to SLAs.
• Develop and implement client engagement strategies to drive business growth.
• Mentor and guide Engagement Managers and teams to ensure high-performance delivery.
• Collaborate with executive leadership to align client services with overall business objectives.
• Understand client needs, objectives, and expectations.
• Act as the main point of contact for clients, addressing concerns and resolving issues promptly.
• Lead the planning, execution, and delivery of client projects.
• Define project scope, goals, and deliverables in collaboration with clients and internal teams.
• Monitor project timelines and budgets to ensure successful completion.

Requirements

• Bachelor’s degree in marketing, Public Relations, Business Administration, or any relevant field expected.
• MBA or relevant master's degree, advanced degree expected.
• 10-15 years of experience in client services or project management.
• Proven ability to manage multiple projects simultaneously.
• Proven track record of managing large, complex client relationships.
• Strong leadership and strategic thinking skills.
• Excellent communication and presentation abilities.

Benefits

• Opportunity to lead high-value projects.
• Collaborative work environment.
• Professional development and mentorship opportunities.
• Engagement with executive leadership.
• Impact on business growth and client satisfaction.