Senior Engagement Manager - Remote

Overview

The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results, working in collaboration with the customer project team and ensuring governance is followed.

In Short

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the engagement.
• Align deliverables with customer goals.
• Apply expertise from the Now Create methodology.
• Encourage collaboration and customer agreement on proposed solutions.
• Mentor team members to achieve engagement deliverables.
• Identify gaps between actuals and plan of record.

Requirements

• Experience integrating AI into work processes.
• 8+ years in a professional services organization.
• Ability to travel up to 50%.
• Industry domain expertise.
• Creativity in running projects independently.
• Success in driving complex issues through analysis.
• Experience working collaboratively.
• ServiceNow certifications.

Benefits

• Inclusive work environment.
• Flexible work personas.
• Opportunities for professional growth.