Senior Engagement Manager - Remote

Overview

The Senior Engagement Manager manages several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity and have high-risk exposure. Ensures the coherence of the Program, and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result that is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

In Short

• Manage several related projects ensuring quality within time and cost constraints.
• Develop and maintain an appropriate environment for individual projects.
• Act as the primary point of contact for customers.
• Create and manage project plans and schedules.
• Provide guidance on service utilization and issue escalation.
• Monitor and improve project compliance and reporting.
• Balance multiple projects simultaneously.
• Lead root cause analysis efforts for customer engagement issues.
• Ensure adherence to security policies and standards.
• Build relationships with key organizational influencers and external partners.

Requirements

• Bachelor's Degree in a related field required.
• 5-7 years of project management experience required.
• Experience with Private Cloud, preferably VMware.
• External client-facing experience preferred.
• Strong knowledge of SDLC and Agile practices.
• Experience with Jira and Microsoft Office suite required.
• Project Management Professional certification preferred.
• Certified Scrum Master certification preferred.
• Ability to perform complex data analyses.
• Strong relationship-building skills.

Benefits

• Flexible work schedule with remote work options.
• Opportunity to work on medium to large scale projects.
• Work in a supportive and collaborative environment.
• Professional development opportunities.
• Access to industry trends and coaching resources.