ServiceNow Principal Technical Consultant, ITOM and ITAM - Remote

Overview

Our Principal Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develops solutions for the customer’s ServiceNow environment.

In Short

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
• Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and overall platform best practices
• Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives

Requirements

• ServiceNow experience
• Expertise in ITOM and ITAM
• Strong technical consulting skills
• Ability to manage multiple projects
• Experience in process improvement methodologies
• Excellent communication and training skills

Benefits

• Remote work flexibility
• Opportunity for professional growth
• Collaborative team environment
• Access to training and mentoring