Senior Customer Success Manager, Enterprise - Remote

Overview

Muck Rack is the leading SaaS platform for public relations and communications professionals, aiming to enable organizations to build trust and demonstrate the unique value of earned media.

In Short

• Drive growth and ensure renewals within enterprise customer segment.
• Engage with C-level and senior stakeholders.
• Exceed revenue targets and activity metrics.
• Oversee the entire customer lifecycle.
• Manage customer feedback and influence product roadmap.
• Lead complex contract negotiations.
• Establish a strong network in the public relations industry.

Requirements

• 8+ years in Customer Success or Account Management in B2B SaaS.
• Expertise in customer lifecycle management.
• Success in consultative selling.
• Proficient in Customer Success strategies.
• Strong background in contract management.
• Demonstrated executive presence.
• Excellent communication skills.
• Ability to leverage data for decision making.
• Flexibility to adapt to changing priorities.
• Strong decision-making capabilities.

Benefits

• Remote work opportunities.
• Transparent compensation structure.
• Comprehensive health and wellness benefits.
• Generous PTO and family benefits.
• Personal and professional development opportunities.
• Inclusive company culture.
• Customer-first approach.