Senior Manager of Enterprise Customer Success - Remote

Overview

We are seeking an experienced and strategic Senior Manager of Enterprise Customer Success to help lead our Enterprise Customer Success team at Drata. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion.

In Short

• Lead and manage a team of Enterprise Customer Success Managers.
• Develop and maintain strong relationships with key stakeholders at enterprise-level customers.
• Collaborate with cross-functional teams to develop customer success strategies.
• Identify opportunities for upsell and cross-sell based on customer needs.
• Monitor key performance metrics for the customer success team.
• Utilize data and analytics for decision-making and process improvements.
• Advocate for customer needs and drive product improvements.
• Implement strategies to proactively address churn risks.
• Provide thought leadership for customers and build executive-level relationships.
• Ensure high customer retention and expansion rates.

Requirements

• Bachelor's degree in Business, Marketing, or related field.
• 10+ years of experience in customer success or account management.
• 5+ years in a leadership or management role.
• Excellent communication and interpersonal skills.
• Strong analytical skills and proficiency in CRM tools.
• Experience in scaling a CSM team in a hyper growth environment.

Benefits

• 90-100% paid premiums for medical, dental, and vision plans.
• Pre-tax savings plans for healthcare and dependent care.
• 100% paid short and long term disability plus life benefits.
• $500 annually towards professional development.
• Flexible vacation policy.
• 16 Weeks Paid Parental Leave.
• Work remotely with flexible hours.
• 401K plan for financial goals.