Enterprise Customer Success Manager - Remote

Overview

Global-e is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the EU.

In Short

• Operate as the lead point of contact for all clients.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue through up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities.
• Prepare periodic performance reports and QBRs covering clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions.
• Build and maintain strong client relationships.

Requirements

• Fluency in French and English - is a must.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Strong analytical skills to present data and trends.
• Excellent communication and presentation skills.
• Masters degree or equivalent preferable.

Benefits

• This is a hybrid position with the opportunity to work 2 days remotely.
• Located in the heart of Paris.
• Annual Classpass subscription.
• Competitive compensation package.
• Option to travel to London to visit the UK team.