Customer Success Manager, Enterprise - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager, Enterprise in California.

We’re looking for a dedicated Customer Success Manager to lead enterprise customer engagement for a fast-growing SaaS company in the automotive sector. You’ll manage strategic relationships with corporate customers and franchise groups, ensuring they drive ongoing value from the platform. Acting as a trusted advisor, you’ll guide users through adoption, maximize product utilization, and identify growth opportunities. In this cross-functional role, you’ll partner with sales, product, and implementation teams to elevate customer outcomes and satisfaction. This is a dynamic position suited for someone who thrives in a fast-paced, collaborative environment and is passionate about customer success.

In Short

• Build and maintain strong relationships with enterprise-level clients, understanding their business needs and workflows
• Conduct regular check-ins and business reviews to ensure high product engagement, adoption, and customer satisfaction
• Identify and execute on opportunities for upselling and cross-selling in collaboration with the commercial team
• Act as the customer’s internal advocate, providing feedback to product and development teams
• Troubleshoot adoption blockers and provide tailored solutions to ensure long-term platform value
• Represent the company at client meetings, events, and trade shows as needed

Requirements

• Proven experience in customer success or account management, preferably in a SaaS environment
• Strong communication and interpersonal skills
• Ability to analyze customer data and provide actionable insights
• Experience in building and maintaining client relationships
• Strong problem-solving skills and a customer-first mindset
• Ability to work collaboratively with cross-functional teams

Benefits

• Competitive salary and performance-based bonuses
• Flexible work environment
• Opportunities for professional development and growth
• Health and wellness benefits
• Collaborative and inclusive company culture