Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, focusing on user adoption and driving value through a consultative approach. This role requires strong relationship management skills to ensure customers maximize their ROI from Dayshape's AI-powered resource management platform.

In Short

• Manage complex customer accounts and drive user adoption.
• Develop strategic account plans and identify growth opportunities.
• Host regular customer meetings and QBRs.
• Create and distribute key performance metrics and status reports.
• Engage stakeholders across customer organizations.
• Monitor product usage and provide training to increase adoption.
• Nurture customer advocates for testimonials and referrals.
• Collaborate with internal teams to drive customer outcomes.
• Provide feedback to the Product department for roadmap alignment.
• Communicate product updates and changes to customers.

Requirements

• Experience in Customer Success or Account Management with enterprise customers.
• Understanding of Professional Services firm operations.
• Proven ability to influence revenue expansion through upselling and cross-selling.
• Experience in designing strategies for product adoption and ROI improvement.
• Self-sufficient with a customer-first mindset.
• Strong communication skills across different functions and levels.
• Experience in presenting technical and business solutions.
• Ability to manage multiple relationships and projects concurrently.
• Experience improving Customer Success strategies and processes.
• Organizational skills to handle competing priorities.

Benefits

• Salary between $95,000 and $120,000 based on experience.
• 20 vacation days plus public holidays, increasing with service.
• Comprehensive healthcare plan.
• 401k plan.
• Professional development budget of at least $1,400 per year.
• Regular team events and meetings.
• Volunteering time of up to 20 hours per year.
• Innovation Week to work on off-project initiatives.
• Supportive and inclusive team culture.