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Enterprise Customer Success Manager - Remote

Posted 1 week ago
Sales / Business
Full Time
CA, USA
$84,000 - $95,000/year

Overview

The Enterprise Customer Success Manager at Seesaw is responsible for managing post-sales relationships with enterprise accounts, ensuring the platform is utilized to its fullest potential, and driving value for educators.

In Short

  • Manage a portfolio of large district partnerships.
  • Own the renewal and expansion process for your portfolio.
  • Lead consultative meetings with key district stakeholders using data.
  • Develop strategy for each account, identifying expansion targets and cancellation risks.
  • Work cross-functionally with support, product, and other teams.
  • Drive value and ensure customer satisfaction.
  • Adapt to changes in a dynamic environment.
  • Utilize educational technology knowledge to serve K-12 market.
  • Collaborate with various teams to escalate issues and discover trends.
  • Focus on delivering a joyful learning experience for students.

Requirements

  • Proven experience managing the full customer lifecycle.
  • A minimum of 3 years in a quota-carrying, customer-facing position.
  • Background in educational technology preferred.
  • Strong performance in a dynamic environment.

Benefits

  • Medical/Dental/Vision coverage.
  • 401k match.
  • Flexible paid time off.
  • Monthly technology stipend.
  • Professional development stipend.
  • Paid parental leave.
  • Charitable donation matching.
  • Volunteer days.
  • Commitment to work-life balance.
  • Diversity and inclusion initiatives.
Seesaw logo

Seesaw

Seesaw is a globally recognized elementary learning experience platform trusted by 25 million educators, students, and families. The company offers a suite of award-winning tools and resources designed to facilitate joyful and inclusive instruction. Seesaw's mission is to provide every elementary student with connected learning experiences that foster success in life. The Core Platform team, which includes the Senior Security Engineer role, is dedicated to maintaining the foundational infrastructure and ensuring the security, reliability, and compliance of the platform. Seesaw values diversity, equity, and inclusion, and emphasizes work-life balance, allowing employees to thrive both personally and professionally while making a meaningful impact on students' learning experiences.

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