Customer Success Manager, Enterprise - Remote

Overview

As a Customer Success Manager at Varicent, you will assist customers in realizing business value by leveraging Varicent’s tools, focusing on driving success planning, adoption, and expansion activities.

In Short

• Serve as the main point of contact between customers and Varicent.
• Represent customer advocacy in product, marketing, and sales processes.
• Lead renewals and identify expansion opportunities.
• Create value for customers by defining business outcomes.
• Manage success planning at the program level.
• Drive high usage of Varicent products.
• Build relationships with Business Decision Makers.
• Engage customers from onboarding to value realization.
• Orchestrate collaboration with internal and external teams.

Requirements

• 5+ years in Customer Success or Account Management in SaaS.
• Ability to communicate effectively with various stakeholders.
• Experience in building strategic success plans.
• Strong interpersonal skills and organizational abilities.
• Familiarity with customer success tools like Salesforce.
• Adaptable mindset and self-motivated attitude.
• Experience negotiating contracts and managing renewals.
• Bachelor’s degree in IT, Business, or Finance preferred.
• Willingness to travel up to 10%.

Benefits

• Innovative and collaborative work environment.
• Opportunities for personal and professional growth.
• Supportive team culture.
• Engagement with diverse global customers.