Technical Analyst I - 24 Month Contract - Remote

Overview

As a Technical Analyst I at Varicent, you will provide expert assistance to users navigating our SaaS solutions, troubleshoot technical challenges, and ensure customer satisfaction.

In Short

• 24-month contract position.
• Provide technical support for SaaS products.
• Collaborate with product and development teams.
• Communicate effectively with clients to resolve issues.
• Utilize CRM systems for record-keeping.
• Work remotely with flexible hours.
• Engage with cross-functional teams.
• Participate in continuous development opportunities.
• Support customer satisfaction and product adoption.
• Maintain a positive customer experience.

Requirements

• 1+ years of relevant technical experience.
• Familiarity with relational databases and SQL scripting.
• Ability to communicate technical instructions clearly.
• Experience troubleshooting web-based applications.
• CEFR B2 level English proficiency or higher.
• Ability to work collaboratively in cross-functional teams.

Benefits

• Market leading compensation package.
• Wellness programs to support health and wellbeing.
• Remote work flexibility.
• Comprehensive employee insurance coverage.
• Annual time off in accordance with legislative requirements.
• Continuous development opportunities.