Technical Analyst I - Remote

Overview

As a Technical Analyst I at Varicent, you will be part of the Technical Support Team, providing expert assistance to users navigating our SaaS solutions. You will troubleshoot technical challenges, answer complex queries, and ensure that customers can maximize the value of our products.

In Short

• Provide expert assistance to users of Varicent's SaaS solutions.
• Troubleshoot technical challenges and answer complex queries.
• Collaborate with product and development teams to report bugs.
• Ensure customer satisfaction and seamless adoption of technology.
• Communicate effectively with clients through various channels.
• Work in a diverse and collaborative team environment.
• Utilize support tools and processes to resolve cases.
• Participate in sharing best practices for product utilization.
• Support KPI targets and be available for on-call rotation.
• Engage in continuous development opportunities.

Requirements

• 1+ years of relevant technical experience.
• Familiarity with relational databases and SQL scripting.
• Understanding of client-server architecture.
• Ability to communicate technical instructions clearly.
• CEFR B2 level English proficiency or higher.
• Ability to work effectively in cross-functional teams.
• Experience troubleshooting web-based applications.
• Proficient in utilizing support tools and processes.
• Willingness to work within Eastern Standard Time (EST) hours.
• Flexibility to adjust working hours for collaboration.

Benefits

• Market leading compensation package.
• Wellness programs to support health and wellbeing.
• Remote work flexibility.
• Comprehensive employee insurance coverage.
• Annual time off in accordance with legislative requirements.
• Global connected culture with hubs in multiple countries.
• Dynamic work culture in an innovative environment.
• Continuous development opportunities.