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Enterprise Customer Success Manager - Remote

Posted Yesterday

Overview

As an Enterprise Customer Success Manager at Semperis, you will ensure customer satisfaction and success with our products while collaborating with cross-functional teams.

In Short

  • Design success plans for strategic customers.
  • Monitor customer health and satisfaction.
  • Act as the voice of the customer for product feedback.
  • Lead training sessions for effective product use.
  • Develop ongoing customer development programs.
  • Identify potential customer references and case studies.
  • Understand Semperis technology and products.
  • Enhance processes for the Customer Success program.

Requirements

  • 5+ years in Customer Success or related role in Cybersecurity SaaS.
  • Understanding of Semperis solutions and Microsoft technologies.
  • Experience with C-level executives.
  • Ability to explain technical cybersecurity data.
  • Excellent communication and project management skills.
  • Proactive in building customer relationships.
  • Intellectually curious and responsive to change.
  • Desire to work closely with customers.

Benefits

  • Work with a fast-growing company recognized for its workplace culture.
  • Collaborate with global talent in Cybersecurity.
  • Opportunity for professional growth and development.
  • Engage in meaningful work aligned with a vision of being a Force for Good.

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