As an Enterprise Customer Success Manager at Semperis, you will ensure customer satisfaction and success with our products while collaborating with cross-functional teams.
In Short
Design success plans for strategic customers.
Monitor customer health and satisfaction.
Act as the voice of the customer for product feedback.
Lead training sessions for effective product use.
Develop ongoing customer development programs.
Identify potential customer references and case studies.
Understand Semperis technology and products.
Enhance processes for the Customer Success program.
Requirements
5+ years in Customer Success or related role in Cybersecurity SaaS.
Understanding of Semperis solutions and Microsoft technologies.
Experience with C-level executives.
Ability to explain technical cybersecurity data.
Excellent communication and project management skills.
Proactive in building customer relationships.
Intellectually curious and responsive to change.
Desire to work closely with customers.
Benefits
Work with a fast-growing company recognized for its workplace culture.
Collaborate with global talent in Cybersecurity.
Opportunity for professional growth and development.
Engage in meaningful work aligned with a vision of being a Force for Good.
The Enterprise Customer Success Manager at Search Atlas ensures enterprise clients maximize value from the platform through strong relationships and product adoption.