Remote Otter LogoRemoteOtter

Customer Success Manager - Enterprise - Remote

Posted 2 weeks ago
Customer Service
Full Time
CA, USA
competitive salary/year

Overview

The Customer Success Manager will play a pivotal role in building the customer success function from the ground up, directly collaborating with the VP.

In Short

  • In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well
  • Large equity stake + competitive salary + benefits
  • Will work directly with the VP to build the CS function from ground up
  • Full-cycle customer success including onboarding, implementation, expansion, and retention
  • Opportunity in proven, de-risked market
  • Founders’ first company in this space acquired for $90M+ by SurveyMonkey

Requirements

  • Experience in customer success management
  • Strong communication skills
  • Ability to work collaboratively with cross-functional teams
  • Proven track record in onboarding and retention strategies

Benefits

  • Equity stake in the company
  • Competitive salary
  • Comprehensive benefits package
  • Opportunity for professional growth
UserEvidence logo

UserEvidence

UserEvidence is a SaaS platform dedicated to transforming customer feedback into compelling content assets. By focusing on authentic customer stories, UserEvidence aims to enhance B2B marketing and sales by allowing companies to leverage real-life evidence from satisfied users. The platform is uniquely designed to scale customer love, addressing the challenges of credibility and noise in the market. With a commitment to innovation, UserEvidence fosters a collaborative environment for engineers to develop and maintain high-performance applications.

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