Customer Success Manager, Enterprise - Remote

Overview

The Customer Success Manager, Enterprise will act as a trusted advisor to major Enterprise customers, ensuring they maximize the value from the Ceros platform throughout their lifecycle.

In Short

• Remote position within the US.
• Base salary between $80,000 - $100,000 with total compensation up to $150,000.
• Responsible for onboarding new customers and driving adoption and retention.
• Monitor customer relationships and predict challenges.
• Work closely with Account Executives to drive renewal rates.
• Maintain deep understanding of Ceros products.
• Collaborate with professional services and customer support.
• Develop strategic plans for internal stakeholders.
• Identify accounts with low usage and increase adoption.
• Achieve a customer renewal rate of 90% or higher.

Requirements

• 3+ years in customer success/account management in a SaaS environment.
• Experience managing multiple stakeholders under tight deadlines.
• Proven track record in client-facing roles.
• High degree of organization and proficiency with internal systems.
• Excellent communication skills and relationship-building abilities.

Benefits

• Stock options.
• Premium health insurance.
• 401K matching.
• Paid parental leave.
• Flexible vacation days.
• Paid sick days.
• Home office setup stipend.
• Excellent gear provided.
• Access to co-working spaces globally.