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Customer Success Contractor - Remote

Posted Yesterday
Customer Service
Contract
Worldwide
$18 - $22/hour

Overview

Seesaw is seeking a Customer Success Specialist Contractor to assist with projects related to enterprise district customers, providing tools and resources for joyful and inclusive education.

In Short

  • Work closely with Enterprise Customer Success Managers.
  • Conduct outbound calls and manage email sequences.
  • Collect past due invoices and maintain contact hygiene in Salesforce.
  • Meet key performance indicators aligned with retention goals.
  • Attend weekly meetings and 1:1s with the manager.

Requirements

  • Experience with outbound calls and high volume email communication.
  • Adaptable and able to shift priorities.
  • Ability to track metrics and keep updated notes.
  • Familiarity with Salesforce, Tableau, and Gong preferred.

Benefits

  • Competitive salary range between $18 - $22/hour.
  • Equity, perks & benefits, and development opportunities.
Seesaw logo

Seesaw

Seesaw is a globally recognized elementary learning experience platform trusted by 25 million educators, students, and families. The company offers a suite of award-winning tools and resources designed to facilitate joyful and inclusive instruction. Seesaw's mission is to provide every elementary student with connected learning experiences that foster success in life. The Core Platform team, which includes the Senior Security Engineer role, is dedicated to maintaining the foundational infrastructure and ensuring the security, reliability, and compliance of the platform. Seesaw values diversity, equity, and inclusion, and emphasizes work-life balance, allowing employees to thrive both personally and professionally while making a meaningful impact on students' learning experiences.

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