Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, ensuring maximum ROI for customers through strong relationship management and a consultative approach.

In Short

• Manage and host regular customer meetings and calls.
• Build a detailed understanding of the customer’s organization.
• Own the commercial relationship with the customer.
• Create and distribute monthly status reports and health scores.
• Manage stakeholders throughout the customer's organization.
• Monitor and encourage product usage.
• Nurture customers into becoming advocates.
• Participate during Dayshape implementation.
• Provide regular training sessions to customers.
• Align internal resources to drive outcomes.

Requirements

• Significant experience in Customer Success or Account Management.
• Experience influencing revenue expansion.
• Experience designing strategies for product deployment and adoption.
• Experience selling software and/or SaaS.
• Able to challenge customers’ thinking.
• Self-sufficient with a customer-first mindset.
• Able to tailor communication across different functions.
• Accomplished presenter of technical and business solutions.
• Collaborative and able to engage stakeholders.
• Highly organized in managing relationships and projects.

Benefits

• Salary $95,000-$115,473 dependent on experience.
• Generous allowance of 20 vacation days plus public holidays.
• Vacation days increasing by 1 day each year of service.
• Comprehensive healthcare plan.
• 401k.
• At least $1,400 per year for professional development.
• Regular All Hands meetings for inspiration.
• Monthly team events.
• Volunteering time – up to 20 hours a year.
• Innovation Week twice a year.