Customer Success Manager, Enterprise - Remote

Overview

As a Customer Success Manager, Enterprise at CreatorIQ, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs.

In Short

• Serve as the primary strategic partner for enterprise customers.
• Build strong relationships with key stakeholders.
• Drive platform adoption and usage.
• Lead regular strategic business reviews.
• Collaborate with Implementation and Services teams.
• Partner with Product Support for issue resolution.
• Deliver custom insights with the Strategic Insights Team.
• Maintain account documentation for proactive management.
• Act as the customer’s internal advocate.
• Manage a portfolio of enterprise accounts.

Requirements

• 3+ years in a strategic customer-facing role at a SaaS company.
• Proven success managing business KPIs and customer advocacy metrics.
• Skilled in building relationships across multiple levels.
• Thrives on solving problems with customer-centric solutions.
• Strong organizational skills and proactive management.
• Experienced in using customer data for strategic success.
• Knowledgeable in influencer marketing trends (a plus).
• Proficient in Salesforce, GSuite, Zoom, Slack, Notion, and Jira.

Benefits

• Comprehensive benefits package.
• Diversity and inclusion commitment.
• Flexible work model combining in-person and remote work.
• Opportunities for professional growth and development.