Customer Success Manager, Enterprise - Remote

Overview

As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue by fostering strong relationships and delivering exceptional customer experiences.

In Short

• Manage a portfolio of ~35 high-touch Enterprise customer accounts.
• Develop relationships with senior-level executives at customer companies.
• Analyze user engagement data to identify actionable insights.
• Collaborate with customers to solve complex problems and increase product value.
• Coach customers on best practices for using our products.
• Organize customers into segments for up-selling and cross-selling.
• Be a mentor to new hires and team members.
• Travel nationwide up to 15% for customer visits.
• Work in a fast-paced, entrepreneurial environment.
• Support company initiatives and contribute to team success.

Requirements

• 4+ years of account or project management experience in a customer-facing role.
• Strong attention to detail and multi-tasking abilities.
• Self-starter with leadership qualities.
• Proficient in data analysis and project management.
• Excellent communication and organizational skills.
• Ability to thrive in a fast-paced environment.
• Demonstrated problem-solving skills.
• Adaptable team player.
• Experience in mentoring or training others.
• Willingness to travel as required.

Benefits

• Flexible time off and supportive work environment.
• Comprehensive onboarding and leadership training programs.
• Health benefits including medical, dental, and vision coverage.
• 401k match and financial planning tools.
• Parental leave and adoption reimbursement support.
• Wellness benefits including telehealth options.
• Recognition through awards and bonuses.
• Support for diverse life stages and personal circumstances.
• Commitment to fair and equitable compensation.
• Opportunities for career growth and development.