Enterprise Customer Success Manager - Remote

Overview

Superside is looking for a strategic and experienced Enterprise Customer Success Manager to manage a portfolio of 15–20 high-value Enterprise customers, including some of the most innovative brands in tech, eCommerce, and healthcare.

In Short

• Own key relationships across Enterprise accounts, aligning creative strategies with customer business objectives.
• Monitor account health, identify expansion opportunities, and mitigate risk.
• Partner with Sales and Solution Architects to execute strategic growth plans.
• Ensure customers fully leverage Superside’s services by driving adoption, sharing best practices, and guiding change management.
• Collaborate with Creative Project Managers, Creative Leads, and specialist teams to deliver seamless execution across multiple workstreams.
• Lead strategic planning sessions and QBRs with VP- and C-level stakeholders, highlighting ROI and business impact.
• Capture feedback and trends across accounts, influencing internal improvements to Superside’s product and service delivery.

Requirements

• 5+ years of Customer Success, Account Management, or Client Services experience in a high-growth, creative, marketing, or SaaS organization.
• Proven track record with Enterprise accounts, ideally supporting Fortune 500 companies or similarly complex organizations.
• Background in marketing, brand strategy, or creative operations, preferably from an agency or marketing consultancy.
• Excellent stakeholder management skills, with the ability to engage everyone from tactical users to C-level executives.
• Strategic mindset with a consultative approach, able to quickly understand customer challenges and map solutions.
• Exceptional communication and storytelling skills, with a persuasive, consultative approach.
• A proactive, problem-solving mindset with strong project oversight and collaboration skills.
• Experience with CRM and CS tools (e.g., Salesforce, Planhat, or Gainsight) is a plus.
• Preferably a Bachelor’s degree or higher in Marketing, Communications, Business, or a related field.

Benefits

• Opportunity to make a real impact in a growing company.
• Supported by robust onboarding and well-documented processes.