Program Director, Strategic Accounts - Remote

Overview

The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (> $5M ARR).

In Short

• Own the success of large-scale, multi-phase AI transformation programs.
• Serve as the senior point of contact for customer executives, providing strategic direction.
• Lead a matrixed team to deliver complex implementations on time.
• Partner closely with Sales Leadership, Customer Success, Product, and Engineering.
• Standardize delivery practices and governance models.
• Insight into the Cresta product and configuration methodology.
• Influence product direction and go-to-market strategy.

Requirements

• 12+ years in enterprise customer delivery or program management roles.
• Proven success leading large-scale software deployments for Fortune 500 customers.
• 3+ years managing or mentoring implementation teams.
• Deep expertise in executive engagement and change management.
• Exceptional communication and executive presence.
• Strong financial acumen connecting technical outcomes to business value.
• Adept at building long-term relationships across organizations.
• Comfortable in a fast-paced, high-growth environment.
• Willingness to travel up to 20% for key customer milestones.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible PTO.
• Paid parental leave for new parents.
• Retirement savings plan.
• Remote work setup budget.
• Monthly wellness and communication stipend.
• In-office meal program and commuter benefits.