Customer Success Engineer - Remote

Overview

As a Customer Success Engineer at Torq, you’ll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform.

In Short

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.
• Deliver technical and industry thought leadership to our customer’s business and technical decision makers.
• Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows.
• Maintain a deep understanding of the Torq solution and the product roadmap.
• Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping.
• Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially.
• Triaging and Prioritizing reported customers Incidents.

Requirements

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
• 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences and a can-do attitude in a fast-paced environment.
• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.
• Ability to clearly articulate technical topics to a non-technical audience.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Interpersonal skills - ability to work with customers and translate it to proactive solutions.
• Experience in designing and writing automation scripts (scripting - bash/python).
• Experience in reading APIs and security.

Benefits

• Diversity is our strength; we welcome applicants from all backgrounds.
• Equal-opportunity employer.
• Empowerment to bring unique perspectives to the table.