Customer Success Engineer - Remote

Overview

Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction.

In Short

• Collaborate with customers to drive usage of Zero Networks' products.
• Conduct comprehensive training sessions for customers.
• Schedule and conduct regular touch bases with customers.
• Lead technical issue resolution in collaboration with support and R&D.
• Build and maintain strong customer relationships.
• Gather customer feedback to contribute to product improvements.
• Manage multiple priorities in a fast-paced environment.
• Strong technical understanding of relevant technologies.
• Experience conducting training sessions or workshops is a plus.
• Work independently while managing multiple priorities.

Requirements

• Bachelor's degree in a relevant technical field or equivalent experience.
• 3+ years in customer success, technical support, or related role.
• Strong technical background and communication skills.
• Understanding of Active Directory, REST APIs, and scripting technologies.
• Excellent interpersonal skills with a focus on customer experience.
• Proven ability to adapt to changing customer needs.
• Strong problem-solving and analytical skills.
• Ability to work independently in a dynamic environment.

Benefits

• Competitive salary range of $130,000 - $160,000/year.
• Stock options and attractive benefits.
• Annual bonus for non-commissioned roles.
• Commitment to fair and equitable compensation.