Customer Success Manager - East Coast - Remote

Overview

Torq is a rapidly growing cybersecurity company known for its innovative AI security solutions. We are seeking a passionate Customer Success Manager to help drive customer adoption and satisfaction.

In Short

• Responsible for customer onboarding and adoption.
• Partner with customers and channel partners.
• Advocate for customers in product development.
• Identify and resolve customer issues.
• Understand customer business challenges.
• Monitor customer satisfaction and engagement metrics.
• Collaborate with internal teams for optimal service.
• Drive renewals and upsell opportunities.

Requirements

• 3+ years in a Customer Success role.
• Knowledge of security concepts is essential.
• Experience with cloud platforms preferred.
• Proficiency in Salesforce.
• Experience with customer success tools.
• Strong consulting and project management skills.
• Self-driven and process-oriented.
• Customer-focused with solution creation skills.
• Able to multi-task in a dynamic environment.
• Spanish proficiency preferred.

Benefits

• Opportunity to work in a fast-growing company.
• Collaborative and dynamic work environment.
• Diversity and inclusion-focused workplace.
• Potential for professional development.