Customer Success Engineer - Remote

Overview

The Customer Success Engineer at CrewAI will serve as the technical bridge post-sale, ensuring customers successfully adopt, integrate, and scale CrewAI for their workflows.

In Short

• Handle customer onboarding and initial technical setup.
• Troubleshoot and resolve technical issues across API, SDK, deployment, and performance.
• Collaborate with Engineering, Product, and DevRel teams.
• Develop training materials and conduct workshops.
• Monitor usage and health metrics, surfacing risks and proposing solutions.
• Advocate for customer feature requests and roadmap improvements.

Requirements

• Experience in customer success or technical support roles.
• Strong understanding of APIs and SDKs.
• Excellent communication and collaboration skills.
• Ability to develop training materials and conduct workshops.
• Proven problem-solving skills.

Benefits

• Work in a rapidly growing company with a strong open-source community.
• Opportunity to work with cutting-edge AI technology.
• Remote work flexibility.
• Collaborative team environment.
• Potential for career growth and development.