Remote Otter LogoRemoteOtter

Customer Success Engineer - Remote

Posted 6 days ago
Customer Service
Full Time
Japan

Overview

The Support team at Perplexity AI is the frontline of our user experience, dedicated to ensuring that our AI-powered search and question-answering platform delivers exceptional value to our diverse user base. We work tirelessly to understand user needs, resolve issues, and gather insights that drive product improvements. Our team collaborates closely with Product, Technical staff, and other departments to continuously enhance the user experience and maintain the high standards of our innovative AI technology.

In Short

  • Become a technical expert for API and product offerings.
  • Provide troubleshooting assistance and education to customers.
  • Collaborate with teams to resolve issues and coordinate resources.
  • Translate customer issues into scalable solutions.
  • Build strong relationships with customer leaders.

Requirements

  • Fluency in English and Japanese.
  • 7+ years of experience in software engineering.
  • Proficiency in Python/NodeJS.
  • Knowledge of Cloud Service Providers (e.g., AWS).
  • Experience with Agentic Coding (Claude Code, Codex).
  • Bachelor’s degree in Computer Science or related field.
  • Ability to identify technical pain points.

Benefits

  • Opportunity to work with cutting-edge AI technology.
  • Collaborative team environment.
  • Professional growth and development opportunities.
  • Flexible working conditions.
  • Engagement with strategic enterprise accounts.
Perplexity logo

Perplexity

Perplexity AI is an innovative technology company focused on enhancing user experience through its AI-powered search and question-answering platform. The company is dedicated to understanding user needs and resolving issues to deliver exceptional value to a diverse user base. With a collaborative approach, the Support team works closely with Product, Technical staff, and other departments to continuously improve the platform and maintain high standards of service. Perplexity AI is committed to driving strategic initiatives and organizational improvements, ensuring that both customers and internal teams benefit from expert guidance and technical support.

Share This Job!

Save This Job!

Similar Jobs:

RegScale

Customer Success Engineer - Remote

RegScale

5 weeks ago

Join RegScale as a Customer Success Engineer, providing technical support and ensuring customer satisfaction.

Worldwide
Full-time
Customer Service
CrewAI logo

Customer Success Engineer - Remote

CrewAI

5 weeks ago

Join CrewAI as a Customer Success Engineer to ensure successful customer adoption and integration of AI solutions.

USA
Full-time
Customer Service
Cyberark logo

Customer Success Engineer - Remote

Cyberark

10 weeks ago

Join CyberArk as a Customer Success Engineer to drive customer adoption and ensure successful renewals in a collaborative environment.

MA, USA
Full-time
Customer Service
$75,000 - $110,000/year
Delinea logo

Customer Success Engineer - Remote

Delinea

10 weeks ago

Join Delinea as a Customer Success Engineer to provide technical support and guidance, enhancing customer relationships and satisfaction.

CA, USA
Full-time
Customer Service

Jobgether

Customer Success Engineer - Remote

Jobgether

10 weeks ago

Join Endor Labs as a Customer Success Engineer, acting as a technical champion for clients while leveraging your software engineering skills.

USA
Full-time
Customer Service