Customer Success Manager - Remote

Overview

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Success Manager and help us do what we do best: propelling business forward. This will be a remote role but due to where the territory is, we need folks to be in the TX area.

In Short

• Manage a portfolio of customers to drive greater business value.
• Act as a strategic partner with insights into customer objectives.
• Understand and identify Progress services and offerings.
• Act as a liaison between product management and the customer.
• Collaborate cross-functionally with account team members.
• Lead customer meetings and facilitate strategic business reviews.
• Implement engagement strategies to maintain high customer satisfaction.
• Develop metrics and best practices to optimize customer value.
• Manage and resolve critical situations within accounts.

Requirements

• 3+ years in Customer Success with proven relationship management skills.
• Bachelor’s degree or equivalent work experience.
• Experience in customer management within a software or SaaS environment.
• Experience with Gainsight and Salesforce is required.
• Strong verbal and written communication skills.
• Ability to engage positive relationships across multiple functions.
• Certifications in customer success or project management are a plus.
• Ability to travel up to 20%.

Benefits

• Medical, dental, vision, life & disability benefits.
• Competitive salary and uncapped commission.
• Flexible paid vacation time and paid day off for your birthday.
• Employee Assistance Program and well-being program.