Order Management Representative - Remote

Overview

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

In Short

• Manage customer transactions with a high degree of accuracy.
• Support the sales team with administrative or licensing questions.
• Assist with customer support via incoming emails, calls, chats or tickets.
• Build efficient and effective responsiveness to existing operations.

Requirements

• Very good experience in order management, customer service, and sales support.
• Ability to review purchase orders and related documentation.
• Ability to work well with remote teams.
• Excellent communication, organizational, and writing skills.
• Self-motivated and able to work independently and as part of a team.
• Experience with Salesforce or other CRM.

Benefits

• Medical, dental, vision, life & disability, and financial benefits.
• Competitive salary, bonus, and Employee Stock Purchase Program.
• Flexible paid vacation time and company holidays.
• Employee Assistance Program and well-being program.