Load Management Representative - Remote

Overview

Loadsmart is a hyper-growth logistics tech company seeking a Load Management Representative to enhance customer service and track carrier loads effectively.

In Short

• Utilize various communication tools to interact with carriers and drivers.
• Meet performance expectations in service and tracking.
• Report delays or issues with loads to stakeholders.
• Support service level agreements for top shippers.
• Forecast potential challenges in load operations.
• Ensure timely tracking and tracing of shipments.
• Gather information proactively to drive urgency with carriers.
• Resolve load challenges as they arise.
• Provide feedback to improve core operations.
• Collaborate with Sales and Ops teams for smooth deliveries.

Requirements

• 1+ year of customer service experience.
• Brokerage experience preferred but not required.
• Familiarity with Transportation Management Systems (TMS).
• Strong verbal and written communication skills.
• Fluent in English - verbal and written.

Benefits

• Work in a fast-paced, dynamic environment.
• Join a company valued at over $1 billion.
• Opportunity for growth in a tech unicorn.