Customer Success Engineer - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Engineer. In this dynamic role, you will be an integral part of our Field Engineering team, dedicated to helping customers maximize the benefits of our innovative security hyperautomation platform. Your technical expertise and problem-solving skills will play a vital role in ensuring client success, while you collaborate with a talented global team. As we continue to expand, your contributions will be crucial in shaping our offerings based on customer feedback and industry trends.

In Short

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape the product roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.

Requirements

• 2+ years of hands-on experience with SOAR/Automation technologies. (REQUIRED)
• 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences and a 'can-do' attitude in a fast-paced environment.
• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.

Benefits

• Opportunity to work with a leading security automation platform.
• Collaborative and innovative work environment.
• Commitment to diversity and inclusion in the workplace.
• Potential for career growth and development.