Customer Experience Technician - Remote

Overview

PAR Technology Corporation is looking for a Customer Experience Technician to join our growing team, responsible for providing exceptional customer service and technical support to our clients.

In Short

• Be the face of PAR service excellence for our customers.
• Provide quality support, responsiveness, and customer care.
• Troubleshoot, diagnose, and repair units and networks at the customer site.
• Manage company inventory of parts required to maintain customer equipment.
• Provide ongoing training to customers regarding POS operations.
• Respond to customer calls in accordance with established Service Level Agreements.
• Work independently with minimal supervision.
• Potential travel outside your coverage area may be required.
• Flexibility to work after hours and weekends as needed.
• Deliver a WOW experience at each customer visit.

Requirements

• Customer and quality focused with a passion for service.
• Minimum 2 years of experience in troubleshooting microprocessor-based equipment.
• Ability to apply critical thinking and make quick decisions.
• Strong communication skills with the ability to listen to customers.
• Experience with inventory management.
• Associates degree or equivalent experience preferred.
• Clean driver’s license required.
• Ability to lift 50lbs and work with ladders.
• Familiarity with network cabling and AC power.
• Ability to utilize DOS commands for software reimages.

Benefits

• Opportunity to work with a leading company in restaurant technology.
• Supportive team environment.
• Ongoing training and development opportunities.
• Flexible work hours.
• Potential for career advancement.