Service Desk Analyst - M365 - Remote

Overview

The Service Desk Analyst - M365 is responsible for providing day-to-day technical support, administration, and troubleshooting across the Microsoft 365 ecosystem, ensuring a stable and secure environment for clients.

In Short

• Provide technical support for Microsoft 365 applications.
• Respond to service tickets and resolve end-user issues.
• Administer and troubleshoot Microsoft 365 services.
• Ensure a stable and secure Microsoft 365 environment.
• Work within a recognized Great Place to Work environment.
• Join a community focused on redefining customer experience.
• Engage with clients to support their Microsoft 365 needs.
• Collaborate with a growing team in Australia.
• Maintain high availability of Microsoft 365 services.
• Contribute to a positive work culture.

Requirements

• Experience with Microsoft 365 applications.
• Strong troubleshooting skills.
• Ability to manage service tickets effectively.
• Excellent communication skills.
• Team player with a customer-focused mindset.
• Knowledge of Exchange Online, SharePoint, OneDrive, Teams.
• Familiarity with Entra ID (Azure AD).
• Desire to work in a collaborative environment.
• Commitment to continuous improvement.
• Relevant certifications are a plus.

Benefits

• Recognition as a Great Place to Work.
• Opportunity to work in a supportive community.
• Engaging team culture.
• Professional development opportunities.
• Competitive salary and benefits.
• Work-life balance initiatives.
• Access to modern technology and tools.
• Flexible working arrangements.
• Health and wellness programs.
• Team-building activities.