Customer Service Advisor - Remote

Overview

The Customer Service Advisor is the first point of contact for customer inquiries, providing accurate, timely, and complete global customer support via telephone, email, and web-based inquiries.

In Short

• Provide customer support through various channels.
• Take ownership of customer interactions.
• Work in a team to deliver exceptional service.
• Manage and de-escalate difficult calls.
• Build knowledge of products and services.
• Maintain professionalism and positive rapport with customers.
• Impact company success through problem-solving.
• Update customer information in CRM.

Requirements

• High School Diploma required.
• Experience in Customer Services preferred.
• Strong communication and interpersonal skills.
• Contact Center and CRM experience preferred.
• Ability to multitask in a fast-paced environment.
• Detail-oriented and process-oriented.
• Analytical skills for complex issues.
• Flexible work availability.
• Proficiency in Microsoft Office Suite.
• Fluency in English and relevant languages preferred.

Benefits

• Equal Opportunity Employer.
• Commitment to providing reasonable accommodations.