Customer Service Advisor - Remote

Overview

The Customer Service Advisor role involves providing excellent service to clients by managing inbound calls related to motor insurance claims, ensuring compliance with regulations, and maintaining service standards.

In Short

• Provide excellent customer service on calls.
• Handle inbound FNOL calls for motor insurance claims.
• Capture detailed information about incidents.
• Maintain compliance with regulations and internal policies.
• Assess urgency and direct calls appropriately.
• Communicate clearly and manage customer expectations.
• Support distressed customers with empathy.
• Negotiate settlements on claims.
• Handle complaints following company procedures.
• Maintain an organized portfolio of claims.

Requirements

• High School diploma or equivalent.
• Ability to work flexible hours, including weekends.
• Strong communication skills.
• Proficiency in handling customer inquiries.
• Experience in claims handling is a plus.
• Ability to manage time effectively.
• Empathy and resilience in customer interactions.
• Attention to detail in capturing information.
• Ability to work in a team environment.
• Basic computer skills for administration tasks.

Benefits

• Flexible working hours.
• Training and development opportunities.
• Supportive team environment.
• Potential for career advancement.
• Access to company resources and tools.