Customer Service Advisor - Remote

Overview

The Customer Service Advisor will provide excellent customer service by handling inbound calls related to motor insurance claims, ensuring a professional and proactive approach.

In Short

• Varied hours available including evenings and weekends.
• Answer telephone calls promptly and professionally.
• Handle inbound FNOL calls and provide a reassuring customer experience.
• Capture detailed information about incidents and claims.
• Maintain compliance with industry regulations and data protection standards.
• Assess urgency and manage call escalations appropriately.
• Communicate clearly about next steps and manage customer expectations.
• Support customers who may be distressed following incidents.
• Negotiate settlements of claims on the best possible terms.
• Handle complaints in accordance with company procedures.

Requirements

• High School or lower education.
• Ability to work flexible hours, including weekends.
• Strong communication skills.
• Proactive approach to customer service.
• Ability to manage time and workload effectively.
• Experience in handling claims or customer interactions is a plus.

Benefits

• Flexible working hours.
• Training provided.
• Opportunity to work in a dynamic environment.