Customer Service Advisor - Remote

Overview

As a Customer Service Advisor at Wifinity, you will deliver exceptional customer service through various channels while resolving issues efficiently.

In Short

• Handle a high volume of calls, emails, and chats.
• Listen and understand customer issues effectively.
• Demonstrate empathy towards customer complaints.
• Take ownership of customer cases until resolution.
• Utilize troubleshooting techniques to resolve issues.
• Evaluate and manage complex technical faults.
• Report and escalate unresolved issues.
• Build relationships with customers through effective communication.
• Identify customer needs to exceed satisfaction.
• Work in a fast-paced environment with minimal supervision.

Requirements

• Experience in a contact center environment.
• Excellent written and verbal communication skills.
• Ability to navigate basic tools such as ticketing and CRM.
• Strong interpersonal skills.
• Organizational skills and attention to detail.
• Experience in telecommunications is a plus.

Benefits

• Competitive salary and benefits package.
• Annual Leave Buy & Sell Scheme.
• Remote first working environment.
• Focus on work/life balance.
• Positive work environment free from harassment.