Senior Associate - Operations - Remote

Overview

The Senior Associate - Operations role involves contributing to customer conversion projects, ensuring successful delivery of tasks, and providing training and support to customers in the travel industry.

In Short

• Contribute to customer conversion projects from planning to delivery.
• Validate customer requirements for successful project execution.
• Collaborate with various teams to define project deliverables.
• Deliver training and support for Sabre standard products.
• Provide onsite and virtual assistance to customers.
• Identify workflows and design future processes.
• Conduct product demonstrations and training sessions.
• Document and track issues effectively.
• Log time on Workday for project tracking.
• Work closely with regional delivery and support teams.

Requirements

• 3-4 years of hands-on GDS experience, particularly with Sabre.
• Proven experience in the travel industry.
• Strong communication and interpersonal skills.
• Proficiency in creating and delivering training programs.
• Must be proficient in English; Spanish or Portuguese is a plus.
• Team player with experience in a global environment.
• Experience in customer implementations and project management is nice to have.
• Functional and technical experience in customer-facing roles.
• Experience with travel distribution and reservation systems is beneficial.

Benefits

• Professional development and structured career path.
• Coaching and mentoring opportunities.
• Engagement in a global delivery network.
• Exposure to diverse cultures and industries.
• Role clarity and support within the organization.