Customer Service Associate - Remote

Overview

Peak Support is looking for talented Customer Service Associates to join our team in the Philippines, focusing on delivering exceptional customer service.

In Short

• Join a team that values exceptional customer service.
• Work from home with a flexible schedule.
• Proven customer service experience in the BPO industry is required.
• Excellent oral and written communication skills are essential.
• Provide support over various platforms (email, chat, phone).
• Ability to work in a fast-paced environment.
• Knowledge of Microsoft Office applications is necessary.
• Problem-solving skills and attention to detail are important.
• Flexibility to work multiple shifts, including weekends and holidays.
• Must be willing to participate in initial training.

Requirements

• Empathy and courteous attitude towards customers.
• Excellent listening skills.
• Ability to adapt to a changing work environment.
• Collaborative spirit with peers and management.
• Strong independent judgment and decision-making skills.

Benefits

• Work from home convenience.
• Positive and performance-driven culture.
• Opportunities for career growth.
• Established organization with a supportive team.
• High Glassdoor rating in the BPO industry.