Customer Service Associate - Remote

Overview

Peak Support is looking for talented Customer Service Associates to deliver exceptional customer service and grow their careers in a supportive remote environment.

In Short

• Join a company that values its people and offers a positive work culture.
• Proven experience in customer service with direct client-facing experience required.
• Strong oral and written communication skills are necessary.
• Versatile in managing inquiries via email, chat, phone, and other platforms.
• Ability to work in voice, non-voice, or blended programs.
• Proficiency in Microsoft Office applications, especially MS Excel.
• High attention to detail and strong organizational skills needed.
• Analytical thinking and problem-solving abilities required.
• Willingness to work on shifting schedules, including weekends and holidays.
• Commitment to completing all required initial training.

Requirements

• 1–2 years of customer service experience is required.
• Exceptional attention to detail and accuracy.
• Ability to maintain focus and consistency on repetitive tasks.
• Strong problem-solving skills with a solution-oriented mindset.
• Excellent communication skills for conveying technical concepts.
• Empathy and patience in handling customer inquiries.

Benefits

• Work-from-home convenience with an established organization.
• Tremendous opportunities for growth within the company.
• Positive and performance-driven company culture.
• High Glassdoor rating of 4.5 in the BPO industry.