E-Commerce Customer Support Representative - Remote

Overview

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates with e-commerce or retail background to join our team!

In Short

• Assist customers with placing orders over the phone, ensuring accuracy and a positive experience.
• Provide clear information about products, sizing, and availability to help customers make informed decisions.
• Support customers with payment concerns, website navigation, and online ordering issues.
• Handle inquiries related to existing orders, including status updates, modifications, and general support.
• Perform supplemental tasks during low call volume, such as data entry, participating in special projects, or updating knowledge base and training materials to improve team efficiency and customer experience.

Requirements

• Experience: 1–2 years of customer service experience is required.
• Exceptional attention to detail and accuracy.
• Ability to perform repetitive tasks while maintaining focus and consistency.
• Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
• Adaptability to evolving procedures and processes.
• Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
• Empathy and patience in handling customer inquiries and concerns.

Benefits

• Work-from-home convenience.
• Established organization with an exceptional team.
• Tremendous opportunities for growth.
• Positive, encouraging, and performance-driven culture.
• High Glassdoor rating in the Business Process Outsourcing industry.