Customer Service - Benefits & Verification Specialist and Patient Care Coordinator - Remote

Overview

Peak Support is looking for talented Customer Service Associates to join our team in the Philippines as Benefits & Verification Specialist and Patient Care Coordinator. This role is crucial in delivering exceptional customer service and ensuring revenue integrity.

In Short

• Role involves benefits verification and patient care coordination.
• Ensures therapy services are authorized and verified.
• Acts as the insurance clearance gatekeeper for therapy referrals.
• Manages scheduling workflows and patient communication.
• Requires strong communication skills and attention to detail.
• Flexibility to work in various programs and schedules.
• Proficiency in Microsoft Office, especially Excel.
• Experience in customer service, preferably in a BPO setting.
• Ability to work independently with minimal supervision.
• Commitment to completing initial training and meeting deadlines.

Requirements

• Clear English accent with excellent phone etiquette.
• Experience with insurance eligibility and benefits verification.
• Prior authorization experience is required.
• Strong analytical and organizational skills.
• Exceptional follow-through abilities.
• Experience with payer portals and EMRs.
• Ability to manage high-volume workflows.

Benefits

• Exceptional work environment and culture.
• Opportunities for growth within the company.
• 100% remote work since inception.
• Supportive processes for remote team success.
• High Glassdoor rating in the BPO industry.