Customer Service Associate with Project Management Experience - Remote

Overview

Peak Support is seeking passionate Customer Service Associates to deliver exceptional service and grow within a supportive remote work environment.

In Short

• Join a remote team dedicated to exceptional customer service.
• Proven experience in customer service and project management is preferred.
• Strong communication skills are essential.
• Manage inquiries through various platforms including email, chat, and phone.
• Adaptable to fast-paced environments and flexible working schedules.
• Proficiency in Microsoft Office, especially Excel.
• High attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Commitment to completing training and working on shifting schedules.
• Work from home with opportunities for career growth.

Requirements

• 1–2 years of customer service experience required.
• Exceptional attention to detail and accuracy.
• Strong problem-solving skills.
• Adaptability to evolving procedures.
• Excellent communication skills for technical concepts.
• Empathy and patience in customer interactions.

Benefits

• Fully remote work environment.
• Supportive culture focused on performance and growth.
• Opportunities for long-term career development.
• High Glassdoor rating in the BPO industry.
• Encouraging work environment without traditional office distractions.