Associate Manager, Customer Experience - Remote

Overview

The Associate Manager for Customer Experience will play a crucial role in ensuring a seamless experience for customers, working closely with various teams to address customer concerns and improve service delivery.

In Short

• Lead initiatives to reduce customer-driven cancellations.
• Collaborate with product teams for timely execution of customer-first strategies.
• Utilize data insights to identify opportunities for improvement.
• Implement recommendations from data analysis to enhance service quality.
• Work with leadership to prioritize key projects.
• Manage a large team across operations, product, and engineering.
• Focus on providing an exceptional customer experience.
• 5+ years of experience in related fields required.
• Proficiency in SQL is a plus.
• Strong problem-solving skills are essential.

Requirements

• 5+ years of experience in management consulting, strategy, operations, or product.
• Ability to solve problems with innovative solutions.
• Detail-oriented with a focus on strategic goals.
• Commitment to enhancing customer experience.
• Proficient in data analysis and project management.
• Experience in leading teams and managing projects.
• Strong communication and collaboration skills.
• Experience with SQL is beneficial.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401(k) plan with employer matching.
• Paid time off and sick leave.
• 16 weeks of paid parental leave.
• Wellness benefit and commuter benefit match.
• Opportunities for equity grants.
• Support for employee well-being and happiness.
• Paid holidays and disability insurance.
• Family-forming assistance and mental health program.