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Manager, Performance Excellence - Remote

Posted 3 days ago
QA
Full Time
Worldwide
$122,400 - $180,000 USD/year

Overview

The Performance Excellence team is transforming how DoorDash measures and improves quality through a scalable, automated QA system.

In Short

  • Lead strategic initiatives to expand QA systems into new areas like Fraud, Integrity, and Risk.
  • Partner with Product, Operations, ML, and Engineering teams to define requirements.
  • Help shape the long-term QA tech roadmap and prioritize key investments.
  • Bring clarity and structure to ambiguous problems.
  • Build systems, workflows, and documentation for measurable QA capabilities.

Requirements

  • 6+ years of experience in program management, strategy, operations, or product ops.
  • Structured thinker who thrives in ambiguity.
  • Experience leading cross-functional programs.
  • Strong analytical and project management skills.
  • Experience launching new systems or processes from scratch.
  • Hands-on experience with OpenAI/ChatGPT is a strong asset.

Benefits

  • Comprehensive benefits package including 401(k) with matching.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision benefits.
  • Flexible paid time off/vacation.
  • Wellness benefits.

D.U

DoorDash USA

DoorDash is a technology and logistics company dedicated to empowering local economies through efficient delivery services. Originally known for food delivery, DoorDash is evolving to provide a broader range of goods and services. The company values rapid growth and adaptability, encouraging team members to share their unique perspectives and tackle new challenges. DoorDash is committed to employee well-being, offering comprehensive benefits and fostering a diverse and inclusive workplace where innovation thrives through collaboration and varied experiences.

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